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August 29, 2026

We are searching for an experienced Sales Consultant (Relief) at our Sun Mountain facility. Primary Duties and Responsibilities:  SUMMARY OF POSITION'S ROLEThe Sales Consultant (SC) supports and meets the departmental mission statement by serving residential customers on the phone or in person.  The role of the Sales Consultant consists of four main areas in order of priority: 1) Achievement of Residential Sales Goals; 2) Superior Customer Service; 3) Teamwork; and 4) Professional Growth. Illustrative TasksAchievement of Residential Sales GoalsEstablishes good rapport with prospective and current customersAscertains and analyzes the needs of customersPromotes MTA products and servicesMeets sales goals for each product linePromotes a positive image of MTAIncreases sales by cross selling, up-selling, and add onsPromotes sales campaignsAttends sales trainingIdentifies areas that need improvement in customer meetings and callsWorks toward fine-tuning sales abilitiesStays current on competitive informationMakes outbound calls to prospective, current and former customers, as directedMeets regularly with Supervisor to discuss sales performanceEstablishes action plan to improve sales skillsEngaged in active participant in all sales training programsSuperior Customer ServiceGreets customers with a smileAnswers incoming Sales calls to MTAProcesses additions, deletions, and changes with accuracy in accordance with customer requests and MTA policiesReceives customer payments of cash, checks, debit cards, credit cards, and other MTA approved forms of payments at specified retail locationsProcess appropriate customer credits due to MTA error, promotional, retention or under direction of MTA managementCompletes daily bank deposits and sales summaries accurately in specified retail locations  Distributes proper equipment and materials to customers in officePerforms special projects including, but not limited to, web hits, CS call backs, CS requests, voicemail messages, audit reports, and service ordersMaintains local office inventory of communications equipment and office supplies to ensure proper inventory levels to meet demandsResponds and resolves customer inquiries and complaints via approved mediumsFollows established processes and procedures to ensure technical accuracyPerforms duties independently and expeditiously while following MTA guidelinesBuilds and improves customer satisfaction, loyalty, trust, and confidence in MTAAnalyzes situations and accurately recommends or implements effective solutionsTeamworkProjects positive attitudeSupports team environment in departmentInteracts with other departments to promote sales and excellent customer serviceParticipates in departmental and or company meetingsAssists with training of new SCs on products and proceduresWorks toward increasing overall productivityPerforms special projects as directed by SupervisorProfessional GrowthStays informed on new service offerings, rates and tariffsManages time effectivelyRemains current on MTA standards and procedures for processingAttends product and process training for professional developmentIdentifies areas that need improvement in customer meetings and callsMeets regularly with Supervisor to discuss sales performanceEstablishes action plan to improve sales skills when directedThe Sales Consultant is also responsible for other duties as assigned. KNOWLEDGE, ABILITES and SKILLSTakes initiative to sellOvercomes objections and closes the salesLikes to interact with prospective and current customersDisplays initiative and resourcefulness in assisting customersAble to calm angry customersGood customer etiquette, including friendliness and politenessPleasant speaking voice with clear articulationActive listenerSuperior communication skills, both oral and writtenExcellent skills in organization, multi-tasking, follow through, time management, and attention to detailsAble to type with proficiency and accuracy using MTA approved software programsFamiliarity with office machines, such as 10-key calculators, copiers, printers, telephones, scanners, faxes, and personal and networked computersDresses professionally in accordance with the MTA policyAttends work on a regular basis and on time in accordance with the MTA attendance policyRequired Qualifications:APPLICATION PROCESS: A cover letter, resume, and the MTA Employment Application Form must be submitted to the MTA Department of Human Resources.DRUG SCREENING:MTA requires all applicants, who are offered positions at MTA, to submit a drug screening exam as a condition of employment. WORK SCHEDULES and REPORTING LOCATIONS:SC work schedules may include weekdays, evenings, and weekends and the SC may be temporarily assigned to work at any MTA office in accordance with the Collective Bargaining Agreement. DRIVERS LICENSE:Valid Alaskan Driver’s License required.EDUCATION:High School Diploma or GED required.                                            WORK EXPERIENCE:                                                               Two years of documented experience in inside sales, customer service, retail, or management preferred. WORKING CONDITIONS:                                                         The SC may be exposed to moderately unpleasant conditions due to frequent deadlines, confrontational contact with customers and others outside MTA. MTA is an Equal Opportunity Employer. MTA offers competitive compensation, health insurance, 401(k) plan, annual leave, and more. A complete job description is available upon request. Qualified individuals should apply online here: Career Site

August 29, 2026

We are searching for an experienced Member Experience Associate (Relief) at our Palmer HQ facility. Primary Duties and Responsibilities:  Protects MTA revenues and maintains cash flows by providing excellence customer experience in taking payments and working with members on payment arrangements. Ensures timely action on delinquent accounts in order to reduce risk while treating members fairly and equitably. Ensures excellent customer experience with Billing by providing Service Order Quality Assurance. Works with customers on non-sales activities such as records only service orders, billing audits service orders, and customer documentation for discounting.Illustrative Tasks:Responds to and researches customer payment or credit inquiries and complaints. Corrects Misapplied payments. Processes and create Care orders for customer credits.Stays current and knowledgeable of all MTA products and services, bankruptcy procedures, payment and collection guidelines, and other procedures/regulations/ processes as necessary.Performs Service Order quality assurance to ensure service order accuracy prior to final posting to billing. Processes residential service orders for posting. Assists with correction of non-posted internet usage and pre-billing control reports. Assists with correction of RDM equipment service order issues. Assists with revenue assurance clean- up projects.Takes payments over the phone and in person at designated retail location(s). Negotiates payment arrangements if needed under policy guidelines.Processes accounts for Temp Disconnect. Takes payments and reconnects accounts with payment of past due in full or payment plan. Negotiates payment arrangements if needed under policy guidelines. Runs reports associated with Suspends. Processes fees for reconnects. Provides Business Temp exempt list to Business QA to collect. Conducts outbound calls to attempt payment collection and restore services.Processes accounts for Broken Payment Plan suspends. Takes payments and reconnects accounts under policy guidelines. Runs reports associated with BPPs.Processes Permanent Disconnect service orders for those accounts that meet Perm Disconnect for non-pay criteria. Provides Business perm data to the Business QA Specialist.Answers Collections ACD phone system and interfaces with customers directly to take payments, discuss billing issues, help with Ebill, account reconciliations, NSF checks, payment plans, bad debt and bankruptcies. Conduct outbound calls on permanently disconnected account to attempt collection of outstanding revenue.Processes Credit Refunds for those disconnected accounts with a credit balance that meets criteria. Transfers credits to associated statements and processes small balance write offs.Processes Collections Letters on accounts that have been written off to Bad Debt, reviewing the accounts for term of disconnect, transfers to active statements, small balance write off, or any unbilled NRCs.Processing Accounts to send to Cornerstone Collection Agency. Updating the Cornerstone database with payment information for accounts with Bad Debt payments taken at MTA. Researching and submitting information to Cornerstone on disputed accounts.Updates customer records such as but not limited to spelling errors, address changes, update cvc, add adult with access, completing field technician/billable labor charges, return device equipment, and contact information at the customer request. Conduct outbound calls to obtain or updated any customer contact information.Types correction service orders to add unbilled or missing services identified during billing audits. Tracks and reports errors to Revenue Mgr.Assists customers with documentation for discounts, assist with autopay if needed, and complete the forms for billing to add discounting charge code. May include follow up calls to customer.Customer call backs from inquiries that are non-sales related.Distributes proper equipment and materials to customers in office.The Customer & Collections associate is also responsible for other duties as assigned. Full Job Description available at the link below. MTA is an Equal Opportunity Employer. MTA offers competitive compensation, health insurance, 401(k) plan, annual leave, and more. A complete job description is available upon request. Qualified individuals should apply online here: Career Site 

August 29, 2026

We are searching for an experienced GIS Intern at our Palmer HQ facility. Primary Duties and Responsibilities:  Student interns are used periodically to help supplement the workforce throughout MTA. Interns will work in close collaboration with the GIS staff by assisting with research and records correction of various GIS and Business Intelligence (BI) generated discrepancy reports between the network equipment, customer location and billing information.SPECIFIC TASK DESCRIPTIONAssist the GIS team with analysis, researching the cause(s) of various reports, including BI, MSI, M4, etc. Help identify patterns in the discrepancies caused by current automation or current workflows failing, or where new automation may help.Assist with reconciling equipment information into records database where applicable or notifying the appropriate work group of corrections that need to be made by their department.Good written and oral communication skills are essential along with the ability to be effective and efficient working either independently with mentor oversight, or as a supporting role as a member of a small team.Perform other duties as assigned.Required Qualifications:EDUCATION:Applicants currently enrolled in a Bachelor’s program for Electrical or Computer Engineering, Computer Systems & Network Technology, GIS, or equivalent major will be given first preference.Applicants will be currently enrolled in a full time degree program and returning to the program after the completion of the internship. When a student intern is required during the normal school year, the applicant may be a part time (minimum of 6 credits) student.3.0 GPA or greater preferred.Strong computer skills in MS Office and drafting skills preferred.WORK EXPERIENCE:Previous related internship/work experience preferred, preference will be given to returning student interns that have performed satisfactorily in the past. Full Job Description available at the link below. MTA is an Equal Opportunity Employer. MTA offers competitive compensation, health insurance, 401(k) plan, annual leave, and more. A complete job description is available upon request. Qualified individuals should apply online here: Career Site